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Personal service for sales & inquiries

sales@polarmoss.fi

Web Shop related topics 

contact@polarmoss.fi

Susanna Paulamäki, Sales
mob. +358 40 717 1336
susanna.paulamaki@polarmoss.fi

Riitta Prokkola, Sales
mob. +358 40 0910336
riitta.prokkola@polarmoss.fi

Mikko Sipola, CEO

Company details

Our headquarters is located in Hailuoto, Finland. We also have operations in Räpina, Estonia.

Polarmoss Ltd

office@polarmoss.fi
+358 8 717 6336

Address

Viinikantie 48
FI-90480
Hailuoto
FINLAND

VAT: FI05967384


Polar-Deko OÜ

office@polardeko.ee
+352 53 44 3229

Address
Sillapää küla, Räpinä vald
EE-64420
Põlva maakond
ESTONIA

VAT: EE100546095

Worldwide Shipping

We ship our products worldwide. If you are located within European Union, you can order colored moss products 24/7 from our website.

For other areas and for custom moss designs, please phone, mail or fill out the form below.

We also have great local distributors!

 

LOCAL DISTRIBUTORS

AUSTRALIA
Fytogreen
Tel. 1300 182 341
info@fytogreen.com.au

USA
Stonica LLC
Tel. +1-305-436-8171
Gloria@stonica.com

Blondie’s Treehouse Inc.
Tel. +1-720-987-9979 nationalsales@blondiestreehouse.com

UNITED ARAB EMIRATES
Arki Group Design LLC
Tel. +971 42 865 855
hani@arkigroup.com

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Privacy Policy

 

This policy describes how we handle personal data, and what rights you have regarding the handling of your personal data. This Privacy Policy covers all the data collected from our website or from related services and the data we collect from you when you contact our customer service by email or through our website.

You accept this Privacy Policy by continuing to use our Website and services.

Polarmoss

Phone +358 (0)8 717 6336

VAT Number: FI05967384

Viinikantie 48
FI-90480 Hailuoto
Finland

Polarmoss service 

office@Polarmoss.fi

Handling of personal data is based on the registrar’s legitimate interest, contractual relationship and/or compliance with the registrar’s legal obligations . Handling of personal data may also be based on the registered person’s consent, which thus forms the legal basis for the handling, where applicable. The registrar has a legitimate interest in practising business-like, justified and lawful sales and marketing, including customer profiling related to these activities.  

Personal data is handled within the scope of the legal framework to manage and develop customer relations. We primarily collect personal data for processing orders. 

The personal data handled in the register may be used for the following purposes: 

 We need personal data for handling orders for delivery and customer communications regarding such orders (e.g. order and delivery verifications). Furthermore, the data will be used for invoicing and debt collection and for handling possible complaints. Regarding payment data, we store only the method of payment and the price in case of returns. 

Verification via payment card in the eShop is hassle-free and safe. Polarmoss has no access to card details, and payment card details are not stored in the eShop information system. We accept Visa, MasterCard payment cards in our eShop. Please note your payment card’s safety limit for online shopping. You can check and amend this in your own internet bank or at your bank’s premises. Credit card information is always handled in an encrypted SSL-internet connection during a transaction.

Our eShop uses international Verified by Visa and MasterCard SecureCode verification services to verify the card holder’s identity. Card payments for the eShop are offered by Paytrail Oy, which is given as the payment receiver on the card invoice. They will remit the card payment to Polarmoss.

The bank statement and card invoice give Paytrail Oy as the payment receiver. They will remit the card payment to Polarmoss Oy. Paytrail Oy has an official permit to operate as a payment institution. If an issue arises, please in the first instance contact Polarmoss Customer service.

Internet banks: The Customer can pay for purchased goods using the internet payment buttons. When the Customer uses an internet bank as the payment method, the Customer will be transferred temporarily from the eShop to the internet bank or the Polarmoss partner’s (Paytrail Oy) website, and pays for the chosen Products directly from his/her bank account. The transaction is visible on the bank statement, and the payment receiver is Paytrail Oy, who remits the payment.

Purchases made from the eShop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. You can make the return notification by email to Polarmoss customer service (contact@polarmoss.fi). The products that you wish to return must then be sent without undue delay to Polarmoss, and within 14 days at the latest. The return notification can also be made by returning a return form that the Customer must send with the return shipment within 14 days after receiving the Products. Delivery instructions can be found LINK HERE

When a Customer cancels an order placed in the eShop, and unless otherwise agreed, Polarmoss will refund the payment made by using the payment method that the Customer used in the initial purchase transaction. Polarmoss will refund the payment amount without undue delay after handling the customer return, that is 14 days after receiving the Products, at the latest. The refund does not cover additional costs incurred by a delivery method other than the least expensive and chosen by Polarmoss. If only part of the order is returned, the shipping costs are not refunded. The Customer is responsible for any damage to the product, and Polarmoss has the right to deduct the amount from the reimbursement, that covers the damage to the Product compared to the Product’s original value. If the Product has become unsellable because it has been used, the Customer is responsible for its entire value, and the cost of return, if the Customer wants to return the Product.

The Customer has the obligation to handle and pack the Product with care, in order to avoid damage during transit. The Customer must attach information about the returned Products with the return. The parcel for delivery must be taken to a Posti service point, and the Customer must obtain a return receipt. The shipment cannot be dropped at a mailbox for delivery.

Returns within Finland via Posti: The Customer needs to visit: http://posti.fi/palautapaketti and enter the parcel tracking code received from Polarmoss to receive the Helposti-code. The Helposti-code from the Posti website must be written on the parcel along with the sender’s and recipient’s name and address. The Customer can drop off the parcel to either an automat or Posti office.

Polarmoss address:

Polarmoss Oy

Viinikantie 48

90480 Hailuoto

Alternatively, the Customer can write the Polarmoss address and the contract number on the parcel: Returns from outside Finland

The Customer must contact Polarmoss customer service (contact@polarmoss.fi). Polarmoss arranges the return via GLS in such a way that the Customer does not need to pay for the return shipment.

After receiving the delivery, the Customer must check without undue delay that the delivered Products are not damaged and are error-free in all aspects. The Customer must also ensure that the delivery contains all the Products that the Customer ordered.

Polarmoss is responsible for errors in delivery and the delivered Products according to consumer protection law chapter 5. If the Products received by the Customer are erroneous or do not comply with the order, the Customer must immediately contact Polarmoss Customer service contact@polarmoss.fi

If Polarmoss has delivered a Product that does not comply with the order, Polarmoss will usually try to correct the error by delivering to the Customer the correct Product, and the Customer will return the wrong Product to Polarmoss free of charge.

If the delivery has been damaged during shipping, Polarmoss advises to leave the delivery uncollected, and to contact Polarmoss Customer service.

After the Product subject to the complaint has been returned, and the complaint has been deemed justified, Polarmoss will reimburse the Customer according to the applicable consumer protection legislation. Polarmoss will endeavour to complete the transaction within 30 days after receiving the Product subject to the complaint. If the Product subject to the complaint is not erroneous in a way covered by consumer protection legislation, Polarmoss may reject the complaint, and the Customer is liable for the shipping costs incurred by the return delivery.

If the Product is erroneous, the complaint must always be made directly to the place of purchase. These T&C do not restrict the Customer’s applicable rights according to consumer protection law nor the Merchandiser’s legal liability for product errors, including the Customer’s right to demand fixing the error or replacing the product with a new one.

The eShop may contain links to third party websites or services. Even though the third party may be connected to Polarmoss, it is not possible for Polarmoss to control these linked sites or services, as they all have their own separate and independent terms and conditions and/or privacy and data collection policies which differ from those applied by Polarmoss. These linked websites and services are offered only for convenience, and the Customer uses them on his/her own responsibility.

If any of the terms in these Terms and conditions are deemed invalid, illegal or unenforceable, the stated term is enforced according to the widest extent of the applicable law. This does not affect the validity, legality or enforceability of other terms.

Unless the applicable and mandatory legislation states otherwise, Polarmoss is not responsible for any delay or damage caused by circumstances beyond Polarmoss’s control. These may be general strikes, war, fires, lightning, terrorist attacks, amendments to official regulations, technical problems, defects in power/telecommunication/computers or any other communications and defects and delays in subcontractors’ services caused by the aforementioned circumstances. If such a condition arises, Polarmoss will inform the Customer. If the situation lasts for more than two (2) months, both the Customer and Polarmoss have the right to interrupt the purchase transaction made in the eShop with immediate effect.

Finnish law is applicable to these Terms and conditions All disputes related to these Terms and conditions or eShop and purchases from the eShop are resolved in the first instance by negotiations between Polarmoss and the Customer. If the Customer is not happy with the resolution of the dispute, the Customer has the right to contact the Consumer Advisory Board and ask for a resolution from the Consumer Disputes Board.

In the case of dispute, Polarmoss aims to comply with the resolutions of the Finnish national consumer disputes board or other similar European authorities. Furthermore, the Customer has the right to file a disputed case in the Oulu district court or to the Court of First Instance of his/her own domicile.

Refund and Return Policy

Returns and Return Policy of commercial sale of Polarmoss Ltd. offer, confirmation or agreement

Polarmoss delivers the Products as soon as possible after receiving the order. This takes from 2 to 10 working days, but during high seasons it can take longer time. High seasons mean sales campaigns or the release dates of new collections. Some Products may have a longer delivery time, and in such cases, information is provided in the Product data. If the order includes products with different delivery times, the order is shipped in a single delivery after the entire order is ready to be shipped, unless Polarmoss notifies an alternative.

Polarmoss delivers to Finland via the Posti and Matkahuolto parcel services. Polarmoss delivers outside Finland via the GLS parcel services subject to the Customer’s choice and shipping method availability.

The Customer must take into account the retention times of parcels at pick-up points. If the parcel has not been collected within the retention time, it will be returned to Polarmoss. Polarmoss will charge €7.00 to the Customer per order for uncollected shipping, which covers the shipping costs and any other expenses that Polarmoss incurs.

Purchases made from the eShop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. You can make the return notification by email to Polarmoss customer service (contact@polarmoss.fi). The products that you wish to return must then be sent without undue delay to Polarmoss, and within 14 days at the latest. The return notification can also be made by returning a return form that the Customer must send with the return shipment within 14 days after receiving the Products.

When a Customer cancels an order placed in the eShop, and unless otherwise agreed, Polarmoss will refund the payment made by using the payment method that the Customer used in the initial purchase transaction. Polarmoss will refund the payment amount without undue delay after handling the customer return, that is 14 days after receiving the Products, at the latest. The refund does not cover additional costs incurred by a delivery method other than the least expensive and chosen by Polarmoss. If only part of the order is returned, the shipping costs are not refunded. The Customer is responsible for any damage to the product, and Polarmoss has the right to deduct the amount from the reimbursement, that covers the damage to the Product compared to the Product’s original value. If the Product has become unsellable because it has been used, the Customer is responsible for its entire value, and the cost of return, if the Customer wants to return the Product.

The Customer has the obligation to handle and pack the Product with care, in order to avoid damage during transit. The Customer must attach information about the returned Products with the return. The parcel for delivery must be taken to a Matkahuolto or Posti service point, and the Customer must obtain a return receipt. The shipment cannot be dropped at a mailbox for delivery.

The Customer must contact Polarmoss customer service (contact@polarmoss.fi). Polarmoss arranges the return via GLS in such a way that the Customer does not need to pay for the return shipment.

In case you have any questions about our refund and return policy, we are happy to answer your questions in person. You can contact us for personal service via email or by phone. You will find our contact details here.

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