Soft connection to nature

Feel The Forest LANDSCAPE designs
MOSSaic WALL designs
FLEX ELEMENT
LETTERS & NUMBERS
SPHERE
ISLAND
MOSSaic - Square
MOSSaic - Moon

MOSSaic

collection

MOSSaic - Square
MOSSaic - Moon
MOSSaic - Triangle
MOSSaic - Hexagon
Reference image of Polarmoss Ltd. Office interior with large custom made colored moss element reaching through the whole wall. Shape of a wave. Four different colors of moss used. Produced by Polarmoss.
CUSTOMIZED
COLORED MOSS

We create biophilic interior elements from hand-harvested Finnish reindeer lichen. Rooted in tradition, guided by responsible practices and inspired by our Soft Connection philosophy, we bring the calming presence of nature into interior spaces around the world.

Roots in Nature – Vision in Design
Polarmoss was born on the island of Hailuoto, near the Arctic Circle, where nature shapes life and traditions. Founded in 1985 as a fourth-generation family business, we continue a centuries-old practice of hand-harvesting reindeer lichen – a material that has connected people to nature for generations. Today, Polarmoss delivers sustainable design solutions to over 40 countries, blending tradition with innovation to honor and refine this remarkable natural material.

Responsibility to Nature – Sustainability at the Core
Our commitment to nature runs deep. Our traditional harvesting methods protect biodiversity and allow each area to recover naturally over 5–8 years. Our production use renewable energy, and all wastewater is treated on-site with zero discharge into nature. Certified pigments meet EU safety standards, ensuring durable, safe colors for even the most demanding spaces – because true responsibility allows no compromise.

Connection to Nature – Biophilic Interior Solutions with Natural Materials
People have an innate need to connect with nature. Nature nurtures and strengthens. Our moss products bring this connection into built environments, enhancing well-being and comfort. A versatile color palette and tailored solutions give designers and architects the freedom to create spaces where nature is always present.

Soft Connection is not just a philosophy – it is our promise to create biophilic solutions that heal and inspire.

 

Polarmoss – Connecting people to nature

I don’t drive to my destination.
This helps me see and experience more nature
Kirsi, Polarmoss

hundred-year legacy

Lichen is not just a material for us – it is part of a living culture,
a deep and respectful connection to nature.

POLARMOSS

Located in Hailuoto-island in Northern Finland – Fourth-generation
family company – Specialized in high-quality moss products –
Worldwide delivery

Polarmoss is located in Hailuoto, a beautiful island in Finland near the Arctic Circle in Northern Europe. It is one of the world’s largest manufacturers of dried and colored reindeer moss products. Founded in 1985, Polarmoss continues a Finnish family tradition spanning four generations. Our roots remain strong in Hailuoto, where we continue to operate. The tradition of handpicking moss dates back approximately 100 years. We employ 17 permanent staff and around 20 seasonal workers. Harvesting, moss coloring, and headquarters are based in Hailuoto, while interior design products are manufactured at our daughter company in Estonia. Polarmoss products are delivered worldwide to over 40 countries, with Europe and the USA as our main markets.

Nature has always enabled our work,
and that’s why we want to take care of it

Mikko Sipola
CEO, Polarmoss

100% NATURAL MATERIAL

Reindeer lichen Cladonia Stellaris – Versatile usage history in Finland –
Beauty in its intricate structure – Biophilic connection to the life
and world.

100% natural material

Reindeer lichen is the most commercially used among the world’s
approximately 10,000 lichen species. Despite its name, it is a lichen,
not moss. It forms vast carpets in boreal and Arctic regions. Its
rounded shape and pale color make it a highly sought-after material.
Every tuft is one of a kind.

For centuries, lichen has been an essential resource in Finland. It was
used as animal feed and as emergency food during hard times. It
served as insulation and as a moisture regulator in log houses. It also
helped keep windows clear thanks to its ability to absorb twice its
weight in water.

Since the 1920s, harvesting lichen – known as Luoto’s silver –
provided extra income, especially for women and young people.
Hailuoto was among Finland’s first lichen harvesting areas, and its
lichen became famous for purity and quality. Much of it was exported
to Central Europe for funeral floristry.

Today, natural materials like reindeer lichen bring a sense of calm
and connection with nature to modern spaces. Biophilic elements
enhance well-being, reminding us of continuity and change. True
well-being means staying connected to nature – without
compromise

Entire process in our hands

harvesting - coloring - producing - marketing

responsibility - core of everything we do
softly - without compromises

100% by hand    

No cultivation, no machines, no chemicals – only sustainable wild
moss harvesting by hand using traditional methods.

5-8 years for biodiversity

We allow 5-8 years for natural regeneration after each harvest, ensuring biodiversity and ecosystem health.

Eco-friendly and traditional moss harvesting

Lichens are pioneer species that thrives in sandy soils and harsh conditions. It creates a foundation for other plants and supports the development of ecosystems. When the soil becomes more fertile, lichen gradually moves elsewhere.

Lichen is a symbiosis of fungus and algae, reproducing mainly through fragments of its thallus. When dry, it becomes fragile, and small fragments can break off and develop into new individuals. Reindeer lichen grows slowly, taking 5–10 years to reach its full size.

Polarmoss harvesting supports nature’s natural cycle. Before collection, lichen areas are carefully moistened. Harvesting is carried out by hand using a thinning method that creates space for regrowth over a period of 5–8 years. The Finnish “everyman’s right” does not apply to lichen, and Polarmoss compensates landowners for collection.

We handle lichen with respect and uncompromising care, honoring traditional methods while preserving its natural beauty and the ecosystems to which it belongs.

Safe color pigments

100%

of our color pigments comply with EU safety standards, guaranteeing high product safety.

Daily production inspections

Our processes are monitored continuously to maintain high safety and quality standards.

100%

Finnish lichen

All moss is sourced responsibly from Finland, guaranteeing traceability and purity.

Safe and responsible processing

Polarmoss is committed to safe and responsible manufacturing. We
use safe dyes and chemicals and ensure the safety of our production
facilities throughout the process. We use pigments that meet EU toy
safety standards, reflecting high quality. Our production is inspected
daily, and 95% of our materials are sourced within the EU to ensure
a transparent and reliable supply chain.

The lichen we harvest and the dyeing process are our own in-house
production, guaranteeing quality and safety. Polarmoss developed
its own dyeing method in 2010.

Lichen is naturally fragile when dry and may turn yellowish over time.
The substances used for dyeing maintain lichen moisture and soft,
making it more durable and long-lasting. The colour tone remains
stable in optimal conditions. Each shade has precise colour
specifications; however, as a natural material, colour absorption
can vary. For this reason, we recommend ordering the full required
quantity at once or choosing ready-made products to ensure colour
consistency.

We dye our natural materials on their own terms – gently, responsibly,
and without compromise.

100%

of wastewater treated on-site

All wastewater from our Hailuoto production is purified in-house,
ensuring zero discharge into nature.

Powered by renewable electricity

We are committed to minimize our carbon footprint by powering our operations with 100% renewable electricity from solar, wind, and hydropower.

5R: refuse, reduce, reuse, repurpose, recycle

We follow the 5 R principles to minimize our environmental footprint: refusing unnecessary materials, reducing waste, reusing resources, repurposing by-products, and recycling responsibly to keep materials in the circular economy.

Circular economy and sustainable in-house solutions

Our approach to waste recycling and energy use is a matter close to our heart. All wastewater from Hailuoto production is treated on-site, ensuring that no emissions enter nature. Our operations rely on clean, renewable energy, minimizing our carbon footprint and supporting sustainable development. True responsibility stands firm.

100%

equality

We offer equal opportunities for pay, career development, and working conditions.

Multicultural work community

We proudly represent three nationalities, fostering a rich and respectful working culture.

We are each other’s environment

Polarmoss, headquartered in Hailuoto, also operates in Räpina, Estonia. Polarmoss has lichen harvesting areas not only in Hailuoto but also around Lake Oulujärvi, in Vaala and Utajärvi.

For us, responsibility means ensuring people’s well-being, equality,  and fairness – without conditions. This soft connection between people is a value we want to share with our customers and partners.

100%

delivery reliability

By controlling every step – from harvesting to shipping – we ensure reliable, on-time deliveries.

A trusted partner in every step

Polarmoss manages the entire process from lichen harvesting to final delivery, ensuring consistent quality at every stage. Our promise of premium-quality products is built on full control of the production chain.

Deliveries are scheduled and completed on time whenever it depends on us. Each shipment is packaged using ecological materials and includes a responsibly produced, individually inspected product, accompanied by clear instructions. If additional support is needed, we provide consultation on installation solutions.

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Privacy Policy

 

This policy describes how we handle personal data, and what rights you have regarding the handling of your personal data. This Privacy Policy covers all the data collected from our website or from related services and the data we collect from you when you contact our customer service by email or through our website.

You accept this Privacy Policy by continuing to use our Website and services.

Polarmoss

Phone +358 (0)8 717 6336

VAT Number: FI05967384

Viinikantie 48
FI-90480 Hailuoto
Finland

Polarmoss service 

office@Polarmoss.fi

Handling of personal data is based on the registrar’s legitimate interest, contractual relationship and/or compliance with the registrar’s legal obligations . Handling of personal data may also be based on the registered person’s consent, which thus forms the legal basis for the handling, where applicable. The registrar has a legitimate interest in practising business-like, justified and lawful sales and marketing, including customer profiling related to these activities.  

Personal data is handled within the scope of the legal framework to manage and develop customer relations. We primarily collect personal data for processing orders. 

The personal data handled in the register may be used for the following purposes: 

 We need personal data for handling orders for delivery and customer communications regarding such orders (e.g. order and delivery verifications). Furthermore, the data will be used for invoicing and debt collection and for handling possible complaints. Regarding payment data, we store only the method of payment and the price in case of returns. 

Verification via payment card in the eShop is hassle-free and safe. Polarmoss has no access to card details, and payment card details are not stored in the eShop information system. We accept Visa, MasterCard payment cards in our eShop. Please note your payment card’s safety limit for online shopping. You can check and amend this in your own internet bank or at your bank’s premises. Credit card information is always handled in an encrypted SSL-internet connection during a transaction.

Our eShop uses international Verified by Visa and MasterCard SecureCode verification services to verify the card holder’s identity. Card payments for the eShop are offered by Paytrail Oy, which is given as the payment receiver on the card invoice. They will remit the card payment to Polarmoss.

The bank statement and card invoice give Paytrail Oy as the payment receiver. They will remit the card payment to Polarmoss Oy. Paytrail Oy has an official permit to operate as a payment institution. If an issue arises, please in the first instance contact Polarmoss Customer service.

Internet banks: The Customer can pay for purchased goods using the internet payment buttons. When the Customer uses an internet bank as the payment method, the Customer will be transferred temporarily from the eShop to the internet bank or the Polarmoss partner’s (Paytrail Oy) website, and pays for the chosen Products directly from his/her bank account. The transaction is visible on the bank statement, and the payment receiver is Paytrail Oy, who remits the payment.

Purchases made from the eShop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. You can make the return notification by email to Polarmoss customer service (contact@polarmoss.fi). The products that you wish to return must then be sent without undue delay to Polarmoss, and within 14 days at the latest. The return notification can also be made by returning a return form that the Customer must send with the return shipment within 14 days after receiving the Products. Delivery instructions can be found LINK HERE

When a Customer cancels an order placed in the eShop, and unless otherwise agreed, Polarmoss will refund the payment made by using the payment method that the Customer used in the initial purchase transaction. Polarmoss will refund the payment amount without undue delay after handling the customer return, that is 14 days after receiving the Products, at the latest. The refund does not cover additional costs incurred by a delivery method other than the least expensive and chosen by Polarmoss. If only part of the order is returned, the shipping costs are not refunded. The Customer is responsible for any damage to the product, and Polarmoss has the right to deduct the amount from the reimbursement, that covers the damage to the Product compared to the Product’s original value. If the Product has become unsellable because it has been used, the Customer is responsible for its entire value, and the cost of return, if the Customer wants to return the Product.

The Customer has the obligation to handle and pack the Product with care, in order to avoid damage during transit. The Customer must attach information about the returned Products with the return. The parcel for delivery must be taken to a Posti service point, and the Customer must obtain a return receipt. The shipment cannot be dropped at a mailbox for delivery.

Returns within Finland via Posti: The Customer needs to visit: http://posti.fi/palautapaketti and enter the parcel tracking code received from Polarmoss to receive the Helposti-code. The Helposti-code from the Posti website must be written on the parcel along with the sender’s and recipient’s name and address. The Customer can drop off the parcel to either an automat or Posti office.

Polarmoss address:

Polarmoss Oy

Viinikantie 48

90480 Hailuoto

Alternatively, the Customer can write the Polarmoss address and the contract number on the parcel: Returns from outside Finland

The Customer must contact Polarmoss customer service (contact@polarmoss.fi). Polarmoss arranges the return via GLS in such a way that the Customer does not need to pay for the return shipment.

After receiving the delivery, the Customer must check without undue delay that the delivered Products are not damaged and are error-free in all aspects. The Customer must also ensure that the delivery contains all the Products that the Customer ordered.

Polarmoss is responsible for errors in delivery and the delivered Products according to consumer protection law chapter 5. If the Products received by the Customer are erroneous or do not comply with the order, the Customer must immediately contact Polarmoss Customer service contact@polarmoss.fi

If Polarmoss has delivered a Product that does not comply with the order, Polarmoss will usually try to correct the error by delivering to the Customer the correct Product, and the Customer will return the wrong Product to Polarmoss free of charge.

If the delivery has been damaged during shipping, Polarmoss advises to leave the delivery uncollected, and to contact Polarmoss Customer service.

After the Product subject to the complaint has been returned, and the complaint has been deemed justified, Polarmoss will reimburse the Customer according to the applicable consumer protection legislation. Polarmoss will endeavour to complete the transaction within 30 days after receiving the Product subject to the complaint. If the Product subject to the complaint is not erroneous in a way covered by consumer protection legislation, Polarmoss may reject the complaint, and the Customer is liable for the shipping costs incurred by the return delivery.

If the Product is erroneous, the complaint must always be made directly to the place of purchase. These T&C do not restrict the Customer’s applicable rights according to consumer protection law nor the Merchandiser’s legal liability for product errors, including the Customer’s right to demand fixing the error or replacing the product with a new one.

The eShop may contain links to third party websites or services. Even though the third party may be connected to Polarmoss, it is not possible for Polarmoss to control these linked sites or services, as they all have their own separate and independent terms and conditions and/or privacy and data collection policies which differ from those applied by Polarmoss. These linked websites and services are offered only for convenience, and the Customer uses them on his/her own responsibility.

If any of the terms in these Terms and conditions are deemed invalid, illegal or unenforceable, the stated term is enforced according to the widest extent of the applicable law. This does not affect the validity, legality or enforceability of other terms.

Unless the applicable and mandatory legislation states otherwise, Polarmoss is not responsible for any delay or damage caused by circumstances beyond Polarmoss’s control. These may be general strikes, war, fires, lightning, terrorist attacks, amendments to official regulations, technical problems, defects in power/telecommunication/computers or any other communications and defects and delays in subcontractors’ services caused by the aforementioned circumstances. If such a condition arises, Polarmoss will inform the Customer. If the situation lasts for more than two (2) months, both the Customer and Polarmoss have the right to interrupt the purchase transaction made in the eShop with immediate effect.

Finnish law is applicable to these Terms and conditions All disputes related to these Terms and conditions or eShop and purchases from the eShop are resolved in the first instance by negotiations between Polarmoss and the Customer. If the Customer is not happy with the resolution of the dispute, the Customer has the right to contact the Consumer Advisory Board and ask for a resolution from the Consumer Disputes Board.

In the case of dispute, Polarmoss aims to comply with the resolutions of the Finnish national consumer disputes board or other similar European authorities. Furthermore, the Customer has the right to file a disputed case in the Oulu district court or to the Court of First Instance of his/her own domicile.

Refund and Return Policy

Returns and Return Policy of commercial sale of Polarmoss Ltd. offer, confirmation or agreement

Polarmoss delivers the Products as soon as possible after receiving the order. This takes from 2 to 10 working days, but during high seasons it can take longer time. High seasons mean sales campaigns or the release dates of new collections. Some Products may have a longer delivery time, and in such cases, information is provided in the Product data. If the order includes products with different delivery times, the order is shipped in a single delivery after the entire order is ready to be shipped, unless Polarmoss notifies an alternative.

Polarmoss delivers to Finland via the Posti and Matkahuolto parcel services. Polarmoss delivers outside Finland via the GLS parcel services subject to the Customer’s choice and shipping method availability.

The Customer must take into account the retention times of parcels at pick-up points. If the parcel has not been collected within the retention time, it will be returned to Polarmoss. Polarmoss will charge €7.00 to the Customer per order for uncollected shipping, which covers the shipping costs and any other expenses that Polarmoss incurs.

Purchases made from the eShop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. You can make the return notification by email to Polarmoss customer service (contact@polarmoss.fi). The products that you wish to return must then be sent without undue delay to Polarmoss, and within 14 days at the latest. The return notification can also be made by returning a return form that the Customer must send with the return shipment within 14 days after receiving the Products.

When a Customer cancels an order placed in the eShop, and unless otherwise agreed, Polarmoss will refund the payment made by using the payment method that the Customer used in the initial purchase transaction. Polarmoss will refund the payment amount without undue delay after handling the customer return, that is 14 days after receiving the Products, at the latest. The refund does not cover additional costs incurred by a delivery method other than the least expensive and chosen by Polarmoss. If only part of the order is returned, the shipping costs are not refunded. The Customer is responsible for any damage to the product, and Polarmoss has the right to deduct the amount from the reimbursement, that covers the damage to the Product compared to the Product’s original value. If the Product has become unsellable because it has been used, the Customer is responsible for its entire value, and the cost of return, if the Customer wants to return the Product.

The Customer has the obligation to handle and pack the Product with care, in order to avoid damage during transit. The Customer must attach information about the returned Products with the return. The parcel for delivery must be taken to a Matkahuolto or Posti service point, and the Customer must obtain a return receipt. The shipment cannot be dropped at a mailbox for delivery.

The Customer must contact Polarmoss customer service (contact@polarmoss.fi). Polarmoss arranges the return via GLS in such a way that the Customer does not need to pay for the return shipment.

In case you have any questions about our refund and return policy, we are happy to answer your questions in person. You can contact us for personal service via email or by phone. You will find our contact details here.

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