Question 1

1. Registrar

Accepted Answer

Polarmoss

Phone +358 (0)8 717 6336

VAT Number: FI05967384

Viinikantie 48
FI-90480 Hailuoto
Finland

Question 2

2. Contact information for registry related issues:

Accepted Answer

Polarmoss service

office@Polarmoss.fi

Question 3

3. The purpose of and legal justification for handling personal data

Accepted Answer

Handling of personal data is based on the registrar’s legitimate interest, contractual relationship and/or compliance with the registrar’s legal obligations . Handling of personal data may also be based on the registered person’s consent, which thus forms the legal basis for the handling, where applicable. The registrar has a legitimate interest in practising business-like, justified and lawful sales and marketing, including customer profiling related to these activities.

Question 4

4. Description of collected data

Accepted Answer

Personal data is handled within the scope of the legal framework to manage and develop customer relations. We primarily collect personal data for processing orders.

The personal data handled in the register may be used for the following purposes:

Question 5

5. Orders

Accepted Answer

We need personal data for handling orders for delivery and customer communications regarding such orders (e.g. order and delivery verifications). Furthermore, the data will be used for invoicing and debt collection and for handling possible complaints. Regarding payment data, we store only the method of payment and the price in case of returns.

Question 6

6. Credit card payments

Accepted Answer

Verification via payment card in the eShop is hassle-free and safe. Polarmoss has no access to card details, and payment card details are not stored in the eShop information system. We accept Visa, MasterCard payment cards in our eShop. Please note your payment card’s safety limit for online shopping. You can check and amend this in your own internet bank or at your bank’s premises. Credit card information is always handled in an encrypted SSL-internet connection during a transaction.

Our eShop uses international Verified by Visa and MasterCard SecureCode verification services to verify the card holder’s identity. Card payments for the eShop are offered by Paytrail Oy, which is given as the payment receiver on the card invoice. They will remit the card payment to Polarmoss.

The bank statement and card invoice give Paytrail Oy as the payment receiver. They will remit the card payment to Polarmoss Oy. Paytrail Oy has an official permit to operate as a payment institution. If an issue arises, please in the first instance contact Polarmoss Customer service.

Internet banks: The Customer can pay for purchased goods using the internet payment buttons. When the Customer uses an internet bank as the payment method, the Customer will be transferred temporarily from the eShop to the internet bank or the Polarmoss partner’s (Paytrail Oy) website, and pays for the chosen Products directly from his/her bank account. The transaction is visible on the bank statement, and the payment receiver is Paytrail Oy, who remits the payment.

Question 7

7. Cancellation rights

Accepted Answer

Purchases made from the eShop are distance selling in the context of consumer protection legislation. If the Customer wishes to exercise the right to cancel, a return notification must be made within 14 days of receiving the Products. You can make the return notification by email to Polarmoss customer service (c ontact@polarmoss.fi). The products that you wish to return must then be sent without undue delay to Polarmoss, and within 14 days at the latest. The return notification can also be made by returning a return form that the Customer must send with the return shipment within 14 days after receiving the Products. Delivery instructions can be found LINK HERE

When a Customer cancels an order placed in the eShop, and unless otherwise agreed, Polarmoss will refund the payment made by using the payment method that the Customer used in the initial purchase transaction. Polarmoss will refund the payment amount without undue delay after handling the customer return, that is 14 days after receiving the Products, at the latest. The refund does not cover additional costs incurred by a delivery method other than the least expensive and chosen by Polarmoss. If only part of the order is returned, the shipping costs are not refunded. The Customer is responsible for any damage to the product, and Polarmoss has the right to deduct the amount from the reimbursement, that covers the damage to the Product compared to the Product’s original value. If the Product has become unsellable because it has been used, the Customer is responsible for its entire value, and the cost of return, if the Customer wants to return the Product.

The Customer has the obligation to handle and pack the Product with care, in order to avoid damage during transit. The Customer must attach information about the returned Products with the return. The parcel for delivery must be taken to a Posti service point, and the Customer must obtain a return receipt. The shipment cannot be dropped at a mailbox for delivery.

Question 8

8. Returns

Accepted Answer

Returns within Finland via Posti: The Customer needs to visit: http://posti.fi/palautapaketti and enter the parcel tracking code received from Polarmoss to receive the Helposti-code. The Helposti-code from the Posti website must be written on the parcel along with the sender’s and recipient’s name and address. The Customer can drop off the parcel to either an automat or Posti office.

Polarmoss address:

Polarmoss Oy

Viinikantie 48

90480 Hailuoto

Alternatively, the Customer can write the Polarmoss address and the contract number on the parcel: Returns from outside Finland

The Customer must contact Polarmoss customer service (c ontact@polarmoss.fi). Polarmoss arranges the return via GLS in such a way that the Customer does not need to pay for the return shipment.

Question 9

9. Delivery or Product errors

Accepted Answer

After receiving the delivery, the Customer must check without undue delay that the delivered Products are not damaged and are error-free in all aspects. The Customer must also ensure that the delivery contains all the Products that the Customer ordered.

Polarmoss is responsible for errors in delivery and the delivered Products according to consumer protection law chapter 5. If the Products received by the Customer are erroneous or do not comply with the order, the Customer must immediately contact Polarmoss Customer service contact@polarmoss.fi

If Polarmoss has delivered a Product that does not comply with the order, Polarmoss will usually try to correct the error by delivering to the Customer the correct Product, and the Customer will return the wrong Product to Polarmoss free of charge.

If the delivery has been damaged during shipping, Polarmoss advises to leave the delivery uncollected, and to contact Polarmoss Customer service.

After the Product subject to the complaint has been returned, and the complaint has been deemed justified, Polarmoss will reimburse the Customer according to the applicable consumer protection legislation. Polarmoss will endeavour to complete the transaction within 30 days after receiving the Product subject to the complaint. If the Product subject to the complaint is not erroneous in a way covered by consumer protection legislation, Polarmoss may reject the complaint, and the Customer is liable for the shipping costs incurred by the return delivery.

If the Product is erroneous, the complaint must always be made directly to the place of purchase. These T&C do not restrict the Customer’s applicable rights according to consumer protection law nor the Merchandiser’s legal liability for product errors, including the Customer’s right to demand fixing the error or replacing the product with a new one.

Question 10

10. Links to external websites

Accepted Answer

The eShop may contain links to third party websites or services. Even though the third party may be connected to Polarmoss, it is not possible for Polarmoss to control these linked sites or services, as they all have their own separate and independent terms and conditions and/or privacy and data collection policies which differ from those applied by Polarmoss. These linked websites and services are offered only for convenience, and the Customer uses them on his/her own responsibility.

Question 11

11. Validity

Accepted Answer

If any of the terms in these Terms and conditions are deemed invalid, illegal or unenforceable, the stated term is enforced according to the widest extent of the applicable law. This does not affect the validity, legality or enforceability of other terms.

Question 12

12. Force majeure

Accepted Answer

Unless the applicable and mandatory legislation states otherwise, Polarmoss is not responsible for any delay or damage caused by circumstances beyond Polarmoss’s control. These may be general strikes, war, fires, lightning, terrorist attacks, amendments to official regulations, technical problems, defects in power/telecommunication/computers or any other communications and defects and delays in subcontractors’ services caused by the aforementioned circumstances. If such a condition arises, Polarmoss will inform the Customer. If the situation lasts for more than two (2) months, both the Customer and Polarmoss have the right to interrupt the purchase transaction made in the eShop with immediate effect.

Question 13

13. Applicable law and dispute resolution

Accepted Answer

Finnish law is applicable to these Terms and conditions All disputes related to these Terms and conditions or eShop and purchases from the eShop are resolved in the first instance by negotiations between Polarmoss and the Customer. If the Customer is not happy with the resolution of the dispute, the Customer has the right to contact the Consumer Advisory Board and ask for a resolution from the Consumer Disputes Board.

In the case of dispute, Polarmoss aims to comply with the resolutions of the Finnish national consumer disputes board or other similar European authorities. Furthermore, the Customer has the right to file a disputed case in the Oulu district court or to the Court of First Instance of his/her own domicile.

27 x 26 cm (10,6" x 10,2"), Carbon Black 99	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Blue 02	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Dark Green 25	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Fall Yellow 10	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Fuchsia 45	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Leaf Green 26	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Lime Green 13	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), May Green 15	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Olive Green 16	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Orange 66	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Red 11	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Yellow 06	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Lichen 01	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Mist 75	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Blossom 44	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Sky 74	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Cinder 97	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Smoke 98	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Summer Green 20	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Grass Green 19	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Light Green 14	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Sea 04	160,00 € 129,03 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Berry 81	160,00 € 129,03 € VAT 0%
44 x 36 cm (17" x 14,2"), Apple Green 35	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Carbon Black 99	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Blue 02	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Dark Green 25	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Fall Yellow 10	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Fuchsia 45	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Leaf Green 26	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Lime Green 13	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), May Green 15	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Olive Green 16	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Orange 66	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Red 11	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Yellow 06	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Lichen 01	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Mist 75	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Blossom 44	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Sky 74	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Cinder 97	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Smoke 98	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Summer Green 20	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Grass Green 19	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Light Green 14	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Sea 04	230,00 € 185,48 € VAT 0%
44 x 36 cm (17" x 14,2"), Berry 81	230,00 € 185,48 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Apple Green 35	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Carbon Black 99	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Blue 02	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Dark Green 25	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Fall Yellow 10	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Fuchsia 45	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Leaf Green 26	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Lime Green 13	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), May Green 15	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Olive Green 16	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Orange 66	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Red 11	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Yellow 06	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Lichen 01	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Mist 75	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Blossom 44	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Sky 74	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Cinder 97	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Smoke 98	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Summer Green 20	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Grass Green 19	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Light Green 14	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Sea 04	350,00 € 282,26 € VAT 0%
57 x 47 cm (22,4" x 18,5"), Berry 81	350,00 € 282,26 € VAT 0%
27 x 26 cm (10,6" x 10,2"), Apple Green 35	160,00 € 129,03 € VAT 0%

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Colored moss element Polarmoss Island

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Nature has always enabled our work,
and that’s why we want to take care of it

responsibility - core of everything we do
softly - without compromises